Contact
Email support@showcaseapp.fr from the address linked to your Showcase account when possible. Include your username, the device and app version, and a short description of the problem. Never send your password, login code or full payment information.
For an immediate threat to life or safety, contact local emergency services first. Showcase support is not an emergency service.
I can’t sign in
- Check that you are using the same method you originally chose: email, Apple or Google.
- Use the password-reset option for an email account; the link expires after 30 minutes.
- Check spam folders for verification email and make sure your device date and time are correct.
- If the problem continues, tell support the method used and the exact error, but never send a password or one-time code.
My Memories are pending or rejected
While manual review is active, your review is published first and its photo or video batch stays private. You alone see the pending label. Approved files appear after the next refresh. If rejected, the files are deleted and the review remains online without them. Resubmission is not available in this first version.
- Pending for unusually long: email the review identifier to support.
- Rejected unexpectedly: ask support to explain or review the administrative decision; do not attach the rejected files to the email.
Report or block a user
Open the relevant content or profile and use its report or block action. Reports are sent to the moderation queue, and Showcase targets an initial response within 24 hours. Blocking is immediate. For a serious issue that cannot be reported in the app, email support with identifiers and context, not copied harmful media.
Delete my account
In the app, open Settings, choose Delete account and confirm. This removes the account and associated active content without requiring an email. Limited records may remain where necessary for security, legal obligations or provider backup cycles, as described in the Privacy Policy.
Access, correct or export my data
Most profile information can be corrected in the app. For a data-access, portability, restriction or objection request, email support@showcaseapp.fr. We may need to verify that the request concerns your account.
Report a technical problem
Describe what you expected, what happened, and the steps that caused it. Include your iPhone model, iOS version and Showcase version. A screenshot is useful if it does not reveal private information about another person.